Frequently Asked Questions
SHIPPING
Shipping costs are calculated at checkout. We ship to the contiguous United States via USPS Priority mail.
Orders for in stock items take 3-5 business days to be processed and shipped. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information. Custom orders will receive an estimated quote for turnaround time when the order is placed (please contact us if you have any questions about custom and/or current turnaround times!)
Please contact us if you need expedited shipping, and we’ll find a solution!
For international & AK/HI orders, please contact us – we should be able to help and can get you a price quote on international shipping.
RETURNS & EXCHANGES
We proudly stand behind each and every piece we make. We accept returns and exchanges of unused merchandise up to 14 days after items are received. Any items received after 14 days will only be eligible for credit.
Unless defective, we cannot accept returns of worn merchandise & without original packaging. If you have reason to believe a product is defective, please send an email to info@kknantucket.com ASAP and we’ll be happy to help.
To initiate a return, please forward your order confirmation email to info@kknantucket.com and we will send you instructions for the return.
Final sale items may not be returned or exchanged (and are noted as such in the product description.) Custom and personalized merchandise are final sale as well.
HOLIDAY RETURN POLICY 2023: All non-custom items purchased from November 1 – December 31, 2023 are eligible for exchange or return for store credit (after 14 day full refund window) until January 31st, 2024.
BRACELET SIZING
Cuffs:
All are woven over a brass cuff bracelet and are easily adjustable. If you see a bracelet you like but need a different size, please let us know.
Small (4″ length) – toddlers & small children
Medium (5″ length) – older kids, or adults with smaller wrists
Large (6″ length) – best for most adults – cuffs are this size unless otherwise noted.
Bangles: Small (2.6” diameter) Large (2.8” diameter)
Both bangle sizes are for adults – we recommend measuring a bangle you currently own that fits well – everyone’s hands are different!
JEWELRY CARE / CLEANING
Our products are naturally water-resistant, built to last, and designed to be worn every day. Bracelets feature a rust-proof brass base, naturally durable weaving materials, and an added UV + water protective coating for extra durability. We recommend you rinse your bracelets with fresh water if worn in saltwater – we don’t recommend wearing in chlorinated water.
To clean, use warm soapy water and a soft bristle brush (a soft toothbrush works well); you may also reapply a coat or two of clear, water-based polyurethane.
Just like a favorite pair of jeans, our products will of course age and fade slightly with time and wear. I personally love when mine get a little more worn-in looking; they tell a story and become uniquely yours!
CUSTOM
Custom orders are happily accepted! Turnaround time will vary based on how busy we are and how long it takes to source your materials/colors – we’ll give you an estimate at the time of purchase.
Our bracelets & coolers are perfect for weddings & bridesmaid gifts, holidays, school or team spirit, and special events & occasions.
To get inspired, see a gallery of custom products here.
We’d love to work with you! Please contact us below or send us a message on Instagram, and we can discuss all the particulars.
WHOLESALE
Are you a retailer who likes our products? Well, thanks!! If you would like the opportunity to carry our products through a wholesale account, please contact us below, and include links to your website and social media accounts (Instagram, Facebook, etc) as well as any other relevant information, such as specific products you’re interested in. We look forward to working with you!
Something we didn’t cover here?
Questions – comments – want to buy us a drink?
Contact us!